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iSAQB Blog Advanced Level Training SOFT interview with curator Kim Nena Duggen

Why Should I attend the CPSA® Advanced Training Soft Skills for Software Archi­tects (SOFT)?

An Interview With Curator Kim Nena Duggen

The CPSA Advanced Level is the second step within the iSAQB’s multi-level CPSA program (Certified Profes­sional for Software Architecture). Partic­i­pants can choose from 17 trainings, so-called modules, in three areas of compe­tence – techno­logical, methodical, and commu­nicative competence.

The most important training when it comes to commu­nicative compe­tence is the Advanced Level module SOFT (Soft Skills for Software Architects).

Kim Nena Duggen, curator of the Advanced module SOFT, took the time to answer some very relevant questions that will give a good overview of what to expect from this training course.


How is the module SOFT relevant for my profes­sional practice as a software architect?

Hard skills such as techno­logical know-how or method­ological skills such as architecture documen­tation or requirements analysis are just as important to me as the profi­cient use of soft skills.

IT projects are charac­terized by a collab­o­ration with people. As an architect, I usually do not have a disci­plinary leadership role, but at the same time I have to consider many different needs.

Sometimes these needs are contra­dictory, and conflicts arise. Handling these inter­ac­tions and escala­tions is therefore essential in the range of tasks of software architecture.


Which skills do I acquire from this module, what exactly do I learn in this training course?

The training course is divided into three parts: Commu­ni­cation, moder­ation, and conflict management.

In all three sections, theoretical basics as well as consis­tently practicing all methods and tools, and trans­ferring them into practice will help software archi­tects to acquire these skills.


Can I really learn soft skills in a training course?

I am convinced that this is possible, otherwise I wouldn’t provide these training courses. 😉

It is important that there is no chalk and talk teaching, but that all models, all methods and tools are accom­panied by a clear motivation as to why they are relevant for architects.

Discus­sions are explicitly allowed! Also, the training is a continuous sequence of short theory inputs and detailed exercises in my opinion. In addition, I recommend practicing with partic­i­pants’ own practical examples in order to ensure the transfer to their own practice.

If partic­i­pants prepare their own meetings, which used to be difficult to manage in the past, or deduce solution and prevention strategies for their own conflict cases at their organi­za­tions, then a clear change compared to before will become apparent after the training course.


You would like to learn more about the CPSA Advanced Level module SOFT? Please visit the SOFT module web page. 

You would rather find and book a suitable SOFT training course right away? Then check out our training calendar.

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About the Author

Kim Nena Duggen
Kim Nena Duggen, born 1984, organizational architect, embarc Software Consulting GmbH. After studying international management in Hamburg and staying abroad in different countries I worked in Business Process Management and Automation in big corporations for several years. While taking a masters degree in Competence Management I started working with oose Innovative Informatik in 2011. Besides training in BPM, EAM, RE and soft skills/conflict management, I was appointed cooperative board member. Since August 2019 I work at embarc in organizational development with companies that want to address complex challenges as coach & consultant and function as trainer and curator for the SOFT module in iSAQB.

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